Policies / FAQ's

Question: Where is Room Service located?

Answer: With offices in: Miami, Orlando, Tampa, DC, and Boston, Room Service offers nationwide service.

Question: What is your payment and cancellation policy?

Answer: All jobs must be paid prior to event date. We accept all major credit cards or company checks. Once the event is confirmed, we require a 50% deposit. The balance is due 4 days prior to the event if paying by credit card, or 7 days prior if paying by check.

Cancellations: 80% refund issued for cancellations 7 days prior to event set date and no refunds for cancellations less than 7 days prior to event set date.

Question: What if there is something I’m looking for that I do not see on your price guide or website?

Answer: With an in-house designer and production team, Room Service specializes in the ability to execute custom requests. This includes, but is not limited to: color and fabric options for current products, building custom items and sourcing unique requests. Room Service is constantly adding items to our already expansive inventory.

Question: Can I pick up and return the rental furniture?

Answer: Yes, items can be picked up 7 days a week with no additional charge. Our warehouse is open from 9:00AM – 5:00PM for pick-ups and returns.

Question: Do you provide a discount for long-term rentals?

Answer: Yes, Room Service can accommodate any long term rental. We have special rates for multiple day rentals. Please inquire with your Account Executive for your rental rate.

Question: How far in advance do I need to book my order?

Answer: Items can only be guaranteed with a signed rental contract. To insure your items are available it is best practice to book as far in advance as possible.

Question: How do I schedule load-in and load-out for my event?

Answer: Please submit the following information to your Room Service representative as soon as possible: load-in, load-out, venue name, room name, contact info, on-site contact info and cellular phone number, floor plan, loading dock info, as well as any special load-in instructions. Even tentative times are helpful in building our daily schedules. We require a contact to be present during both load-in and load-out to sign off on necessary paperwork.

Question: Where does Room Service deliver?

Answer: We deliver nation-wide.

Question: What is your damage and/or missing items policy?

Answer: If items are damaged, Room Service always attempts in-house repair in an effort to lower damage fees. In the event that there are damage fees, you will be contacted by your Account Executive.